Refund policy

Effective Date: August 3, 2026

At STYLOMENS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

The product is damaged, defective, or incorrect.
The return request is raised within 7 days of the delivery date.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, labels, packaging, invoices, and accessories are included with the returned product.

Returns may not be accepted if the product shows signs of use, washing, alteration, damage caused by the customer, or is returned without its original packaging and tags.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during clearance, final sale, or special promotional offers (unless damaged or defective).
Customised or personalised products.
Products returned in a used, washed, or damaged condition.
Items without original tags or packaging.

3. Exchange Policy

We offer exchanges for:

Size-related issues (subject to stock availability).
Damaged, defective, or incorrect products.

If the requested size or product is unavailable, we may offer a refund or store credit, as applicable.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Kindly share:

Order Number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Once verified, we will arrange a replacement or issue a refund, as appropriate.

5. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds are generally credited within 5–7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or another suitable method after the required account details are provided.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), STYLOMENS will bear the return shipping cost.
For returns due to customer preference, incorrect size selection, or change of mind, the customer may be responsible for the return shipping charges, unless otherwise specified.

7. Order Cancellation

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Please refer to our Cancellation Policy for complete details.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank for further assistance.

If you have completed these steps and still have not received your refund, please contact us.